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About Us
RESOLUTION OF COMPLAINTS
USE THIS PROCEDURE IF:
You are told that you are not
eligible for services.
You are not satisfied with the
services that are provided.
You are denied services.
Your services are stopped.
You are receiving fewer or
different services than you would like.
WHAT IS THE INFORMAL
ADMINISTRATIVE RESOLUTION OF COMPLAINTS PROCEDURE?
You or your guardian may
participate in the informal “grievance procedure” at
any time regarding services you receive or are
denied by the County Board. You should file this
complaint with the director responsible for the
service area of concern. If you receive a decision
you are not satisfied with, you have the right to
make a written complaint to the director who made
the decision.
The director must investigate
the issue within ten working days of receipt of the
complaint. The investigating director has ten
additional working days after receipt of the
complaint. The investigating director has ten
additional working days in which to make a decision
about the complaint, to document the findings, and
to meet with you and/or your guardian to discuss the
findings. If you or your guardian are not satisfied
with this outcome, you may decide to pursue this
complaint through the formal Due Process Procedure.
YOUR CURRENT SERVICES WILL
CONTINUE UNTIL THIS PROCESS IS OVER.
YOU HAVE THE RIGHT TO HAVE A
PERSON(S) OF YOUR CHOICE HELP
YOU DURING THE COMPLAINT
RESOLUTION PROCESS
WHAT IS THE FORMAL DUE
PROCESS PROCEDURE?
Due Process is the formal way
that you can appeal a decision, concern or complaint
to the MRDD Management and/or governing body. You
may appeal a decision made by the Van Wert County
Board of MRDD: including, eligibility determination,
arranging appropriate services for eligible persons,
or any denial, reductions, or termination of
services directly provided by the Van Wert County
Board of MRDD.
Within ten working days of the
decision that is being appealed, you or your
guardian must send a written appeal to the
superintendent.
Within ten days of receiving
your written appeal, the superintendent will meet
with you and/or your guardian regarding the decision
you are appealing. After this meeting, the
superintendent has five working days to make a
decision. The superintendent’s decision must be
conveyed to you and/or your guardian in writing.
IF YOU ARE NOT SATISFIED WITH THE
SUPERINTENDENT’S RESPONSE, YOU
MAY APPEAL TO THE BOARD.
If you and/or your guardian are
not satisfied with the decision made by the
superintendent, a written appeal may be filed with
the president of the Van Wert County Board of MRDD
within ten days of the superintendent’s decision.
The Board shall convene no
sooner than seven days after receiving the appeal,
and no later than the next scheduled board meeting.
Within five days of hearing the appeal, written
notice of the Board’s decision shall be sent to you
and/or your guardian informing you of the Board’s
decision.
IF YOU ARE NOT SATISFIED WITH THE
BOARD’S RESPONSE, YOU MAY
APPEAL TO THE STATE DIRECTOR
OF THE OHIO DEPARTMENT OF
MENTAL RETARDATION AND
DEVELOPMENTAL DISABILITIES
If you or your guardian are not
satisfied with the Board’s decision, you may appeal
the decision to the director of the Ohio Department
of MRDD, in writing, within 15 days of receipt of
the Board’s decision. The director or his/her
designee will review the appeal within 30 days, and
will respond, in writing, to you or your guardian
within 14 days of this review.
If you or your guardian are not
satisfied with the state director’s decision, you
may file a lawsuit in court. You should discuss
this with your lawyer.
Health Insurance Portability
And Accountability Act
(HIPAA)
If you wish to make a complaint
about the Board’s HIPAA (Health Insurance
Portability and Accountability Act) policies and
procedures and/or the Board’s compliance with those
policies and procedures, you should notify the
Board’s Privacy Officer in writing.
The Board will not take any
retaliatory actions against you as a result of your
complaint.
The Privacy officer will
investigate your complaint, and if you are not happy
with the response, you may appeal to the Secretary
of The U.S. Department of Health and Human Services
or The Office of Civil Rights.
IF YOU NEED MORE HELP REGARDING
THIS PROCESS, YOU SHOULD CALL:
Van Wert County Board of Mental Retardation
And Developmental Disabilities
Director of Quality Assurance/Community Relations
HIPAA Privacy Officer
James E. Stripe
PO Box 604
525 Augustine Dr.
Van Wert, Ohio 45891
419-238-1514, ext. 236
jstripevwmrdd@bright.net
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Web-Designer:
Tim
Gamble
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